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Return and Cancellation Policies

Return and Cancellation Policies

The conditions stipulated by this document are only applicable to purchases made at


Can I return my order?
After receiving your order you can communicate your intention to return it within 14 days. Your intention can be communicated through the email Your intention can also be communicated by sending the free resolution model, but this is not mandatory.

If you make use of this possibility, BrandBiz, Lda. will send within 24 (twenty-four) hours, an acknowledgment of receipt of the declaration of resolution in a durable medium (for example, by e-mail).

In what situations can I return my order?

In addition to the Client's right to return the order, within 14 days of receipt, the products will, in case of damage, be promptly replaced by BrandBiz, Lda. In case of any production/packing error, responsibility of BrandBiz, Lda., the product may be replaced/returned. In case of customized products, BrandBiz, Lda. reserves the right to analyze each case and accept, or not, the return.


How is the return made?

The reimbursement of payments made by the Client shall be made by the same means of payment that was used in the initial transaction. Alternatively, the Client may expressly indicate that he wishes the refund to be made by another means, which will not bring to him any costs. In particular, in order to speed up the refund process, the Client may indicate the bank account details (IBAN and its holder) for which he wishes the refund to be made.


Do I have to pay to return my order?

In case the return happens due to a processing error, the responsibility will be assumed by BrandBiz, Lda., and the collection of the order will be made, supported by the company itself. The collection takes place at a place and date to be agreed - the time being determined by the carrier itself.

In case the return is due to a reason alien to BrandBiz, Ltd., the client must support the reshipment, through a carrier. For more information on how to make the return, please contact us at 

In both cases, the order must be properly sealed so that it can be handled by the return carrier.

Can I cancel my order?
In case of cancellation at the customer's option, without any fault attributable to the seller, the following rules apply: 

1 - The customer can cancel the order receiving the full amount if he cancels it up to one hour after paying the order;
2 - After this period, the client will have to pay shipping costs, even if the value of the order has the value of the shipping costs included in the purchase price;
3 - If the client decides that he no longer wants the order when it is already in his possession, without any damage with it or a delay of more than 2 days in delivery, he is responsible for the payment of shipping and returns. In this case, you will be refunded the total amount you paid, minus the value of the shipping costs and the return shipping costs.

For more information on the consumer's right of free withdrawal, please refer to the Decree-Law No 24/2014 of 14 February.